Terms & Conditions

1. Scope of Work
This contract represents a material and labor quote valid for 30 days. Connecticut Custom Creations™ will provide the agreed-upon construction, remodeling, and repair services as specified in the project contract.
2. Payment Terms

• Deposit: A 33% deposit of the total project cost is due upon signing this contract to schedule the project and purchase materials.

• Progress Payments: An additional 33% is due halfway through the project.

• Final Payment: The remaining balance is due upon completion of each task. If final payment is withheld, Connecticut Custom Creations™ reserves the right to remove installed products and enforce penalties, including the imposition of fines as per this contract.

3. Cancellation and Fees

• Cancellation: If the project is canceled by the customer or Connecticut Custom Creations™ for any reason, including but not limited to insufficient funds, harassment, or a hostile work environment, a cancellation fee will apply. This fee includes material costs, days worked, and an additional 5% of the remaining contract price.

• Restocking Fee: A $150 restocking fee per item applies for any items that need to be returned due to customer-initiated events such as late payments or project cancellation.

• Mobilization Fee: A 5% fee on the total contract cost will be applied at the time of late payment or cancellation to cover the costs of organizing the job, initiating permits, ordering materials, and administrative work.

4. Liability and Warranties

• Craftsmanship: Connecticut Custom Creations™ is responsible only for the craftsmanship of items it builds. Any manufacturer defects will be reported to the manufacturer, and replacements will be coordinated as a courtesy, not an obligation.

• Plumbing: Connecticut Custom Creations™ is liable for plumbing work only within 6 inches of the area tied into. Any plumbing beyond 6 inches that is untouched by Connecticut Custom Creations™ remains the customer’s responsibility. A $150 travel and consultation fee will be charged if issues unrelated to Connecticut Custom Creations™ work are discovered.

• Natural Disasters: Connecticut Custom Creations™ is not liable for damages caused by natural disasters, including but not limited to groundwater, flooding, earthquakes, or fires.

5. Permits and Inspection
Final payment, minus $500, is due before the final walkthrough inspection. The remaining $500 is due immediately after the inspection. Failure to pay the final amount will result in the removal of installed materials, and any reinstallation costs will be borne by the customer.
6. Workability Definition
“Workability” refers to the correct operation of installed items when powered on. It does not guarantee capacity, load, or effectiveness.
7. Safety and Acknowledgment
The customer acknowledges that all construction zones are active and potentially unsafe. The customer agrees to hold Connecticut Custom Creations™ harmless from any injuries sustained by the customer or non-employees in the construction zone.
8. Final Acceptance
The customer’s signature on this contract signifies satisfactory completion of all work by Connecticut Custom Creations™. By signing, the customer acknowledges they have had the opportunity to address any concerns or discrepancies and releases Connecticut Custom Creations™ from all liabilities unless otherwise specified in a unique and binding warranty.
9. Plumbing Hold Harmless Agreement
The customer acknowledges the potential risks associated with drain cleaning and plumbing services due to the concealed and potentially deteriorated condition of the plumbing system. The customer agrees to release and hold Connecticut Custom Creations™ harmless from any property damage claims arising from these services.
10. Collection and Legal Fees
In the event of default, the customer agrees to pay all collection costs, including attorney fees. A 5% per month service charge will be applied to overdue amounts.
11. Credit Card and PayPal Payments
A fee of $75 per $1,000 will be applied to all payments made via credit card or PayPal. This fee will be added to the invoice as a line item before payment.